IT Managed Services

IT Managed Service Plans

Turn your IT assets into organizational strength at a fraction of the cost

Compromising on service isn’t an option in today’s fast-paced business environment. Infiniti’s custom IT system management tools ensure high availability and uptime for servers, network devices, and business applications so your focus can remain on your business and not your network. Our professional service platform provides end-to- end enterprise-level IT support for your organization. Our Managed Service Plans (MSP) address business issues before they affect your operations — minimizing the downtime and costs associated with an inefficient and ineffective network. Infiniti can also manage your vendors, track assets and licenses, and provide future-planning for hardware refresh cycles in a way that keeps your organization running smoothly at a flat rate.

Key Components of our IT Managed Service Plans include:

Customized IT network and service plans

Old-world IT service delivery models have been rendered obsolete. Thankfully, our professional service platform provides end-to- end enterprise-level IT support for your organization. Our team can act as your dedicated IT department or work in collaboration with your existing IT department. Whatever your needs, Infiniti can construct a custom-managed service solution to fill the gaps and propel your business to the next level.

End User and Workstation Support

End user productivity is the foundation to a successful business. Your end-users’ time is best spent working for your organization, not managing IT issues. We make it simple by offering fast and reliable support for your users, as well as proactive desktop workstation management and maintenance for your desktops, laptops and tablets. Our workstation support includes detailed inventory reports and configurations related to all the preventive maintenance activities conducted through the Infiniti team. We track serial numbers, license expirations, warranties, vendor information, detailed service responses and much more.

Pay-as- you-go Plans

Don’t see the perfect Managed Service Plan for your organization? No problem. Infiniti also offers hourly rate plans. The more hours you purchase, the greater the discount. Unlike many service providers, unused hours never expire. Block hour support is a great way to augment existing staff efforts or address a specific IT need. Whether you see the perfect plan or need a customized option, contact Infiniti today at 916.246.2620 to take your IT operations to the next level.

Network Monitoring

Infiniti monitors your network all day — every day. In the event of an interruption, we’ll know about it before you do and begin troubleshooting immediately. Our primary objective is to keep your network secure, safe, and efficient. Infiniti offers antivirus protection for your network and gives our skilled service technicians remote access to resolve issues before they cost you time and money. The Infiniti team will have you back up and running before you even realize an interruption has taken place.

Business Continuity

Is your data securely backed up? Do you have a plan in place if an unforeseen hardware failure or disaster were to occur? If not, your business is one service interruption away from closing for good. Thankfully, our Managed Service Plans provide options for data backup and disaster recovery to keep your business out of harm’s way. At Infiniti, we have a Managed Service Plan to fit your needs. Our flexible plans help your business stay productive, on-task, and prepared for the unexpected. Find out which plan is right for you. PLAN CHART